Shipping Policy

Stock Levels
There are many factor still affecting every business from manufacturing to distribution and deliveries; ours is not exempt from this. Whilst we try to replenish stock lines, we are at the hands of the manufacturers and their distributors and it may take longer than usually expected to fulfill certain orders.

Deliveries
Whilst deliveries are taking place, please be respectful that these may take a little longer than usual and may not meet our and your usual expectations, however, we will process your order with our best endeavors, but please call us if you wish to discuss your order.

For any questions including technical queries, we are operating on Facebook Live Chat through the DC Leisure page or on our website online chat.

CLICK & COLLECT

DC Leisure are continuously working on reducing our carbon footprint and becoming “greener”.  Therefore, where possible we encourage all our customers to collect from our premises. This in turn is more cost-effective for the customer and for our business. It also means we can check we have all your order and that it is ready for you.  It also means we get to meet you face-to-face. We’ll even put the kettle on! 

PLEASE NOTE: Some of our products are held offsite and may not be available that day, so please check before you set off to avoid an unnecessary journey.

ESTIMATED DELIVERY

All our delivery times stated on our website and products are estimated delivery times and cannot be guaranteed unless by prior arrangement with DC Leisure Group. We aim to dispatch all orders within 3-5 days of completing your order for orders received by 12:00, providing the goods are in stock or unless otherwise stated. 

As DC Leisure offer such a vast range of products that have multiple options, it is not possible to keep all items in stock and therefore we may need to be specifically ordered for the customer.  We may also run low or out of stock of popular items, so we recommend always ringing ahead to avoid a wasted journey.

If any item is out of stock, we will contact you to advise you on the expected date of dispatch.

PRE ORDERS

Whilst we try to maintain stock levels sometimes this is beyond our control particularly during August when many of the European manufacturers tend to have their annual shutdown.

In the event of items going out of stock, we will continue to take payment for orders and indicate on each item when the estimated time of arrival (ETA) will be.  We will keep you updated if this changes on our website.  In the event you are not happy with this, you can request a full refund. 

Please note: This does not apply to special order items. This does not affect your statutory rights. If unsure, please contact DC Leisure Group prior to placing your order.

PREMIUM POSTCODES

Some non-mainland islands of the UK and areas in the Scottish Highlands AND Ireland (North & South) cost more to deliver and in these cases particularly due to the new import/export rules following Brexit, our delivery costs will need to reflect this.  Whilst we will endeavor to keep all delivery charges at cost only to our customers, we will need to pass this on to the customer and you may be contacted if we need to increase these costs. Please contact us if you think this may affect you and we will try and keep it to a minimum. DC Leisure Group maintain the right to cancel any order that will be deemed as a loss to the business and will refund the customer according if the customer does not wish to pay any additional charges.

Also, for these Premium postal codes, we may not be able to offer free delivery.  This is at the discretion of DC Leisure Group.

Please note: DC Leisure Group do not currently deliver outside the UK.